This company is nothing but a bunch of thieves, taking our money. I still have not received my refund and have noticed they do the same scheme to many people. They assured me the money would be returned and gave me a refund # of **********. I only wanted my money returned to the bank account. I also got on the computer with Avast and again unsubscribed and spoke with a ********************* telling him or her I did not want their service. I immediately called the bank (***** Fargo) to notify they had fraudfully deducted said money. On 3/30/23, I checked my personal bank statement and noticed they had deducted $106.99 anyway. I did all the paperwork I could find to unsubscribe. I no longer had an Avast protected computer and was not interested in their program. On 2/28/23 Avast said I could renew program on 3/30/23. I'd appreciate your help and look forward to your response. If you cannot find my email with the subject " Avast *************** Request #********" in your regular inbox (please check your spam or junk mail section also). To investigate this situation further, I just sent you an email under case number 17880683. We don't offer a subscription costing *** 550, but I hope you were not a victim of any scam purchase.
I've tried locating the *** 550 transaction with the details you provided, but unfortunately, we could not. However, on April 3, 2022, the subscription stopped working.Ĭhecking our records, under your account, you don't have an active Avast subscription with us. I've carefully read your feedback and understand that on September 9, 2022, you purchased a 3-year subscription for *** 550. That shouldn't have happened, and I can assure you that our Technical Team will do their best to have this issue finally resolved. I know it can be stressful for you to be held up like this.
You can expect a response under case number 17882197 in the shortest possible time. I can assure you that one of our technical specialists will take your case as a high priority and will make sure to help resolve this issue. I'm sorry about this unpleasant situation, and I'll do everything to make things better for you.Ĭhecking our records, I see your issue has already been escalated to our Senior Tech Support team. However, it has stopped working and causing the computer to crash. I've carefully read your feedback and understand that on October 27, 2022, you purchased a 1-year Avast One Individual subscription. Thank you for the request you opened recently with the Better Business Bureau under the Complaint ID number ********. I will not know until Tuesday 4-25-23 if they will resolve this or not. We all use computers and understand the need for protection and this entire situation has left me without knowing if it is so as well as causing stress and loss of time etc. The level of support was so poor and incompetent I am worried about this product and the tech did not even help with other issues I had asked about separate from this main one. I asked several times if my computers were safe since this program is supposed to be protecting them against malware, viruses hackers etc and was told yes. This all ate up 4+ hours of my work day costing me money and time- the supervisor did listen and promised I would receive an email of the escalation and that I would also get notified by the ******************* team for escalation once they fixed the issues.I have not received any email several hours later and they admitted that something beyond their knowledge has caused the glitch to subscribers. Then I called again when I was hung up on and called again got another tech who did not understand the issue and tried to connect me to another tech who was rude unintelligible & refused to get me a supervisor to give feedback for over 20 minutes then finally did. When I tried to open the avast browser to send feedback it would not open at all- so not working. Upon calling the tech uninstalled and reinstalled but the issue remained so it was escalated.
AVAST CUSTOMER SERVICE PHONE NO HOW TO
The *** part is not functional and caused one of my PCs to crash so I cannot use that aspect, there have been issues but overall functional until today when the entire program stopped working as well as any way to contact support online and when I called in they had no idea how to fix the issues preventing me from using said program I have paid for and no idea as to when or if it will be fixed. I paid $52.24 for AVAST ONE yearly subscription on, computer protection, scanner,***, virus protection etc.
0 kommentar(er)
